ux strategy Articles

A good place to start with the user journey through the service are with the 5 stages of Aware, Join, Use, Develop, and Leave. Remember though, in general there are no set stages for a service blueprint, merely the phases the journey journey. The abo...

Service design is the process of organizing and planning a company’s services and resources to improve employee and customer experiences. Service blueprints are the visualization of the interaction of your company’s service components. They are a dia...